# I can't log in to Lorel.ai

> Source: https://docs.lorel.ai/en/faq/cannot-login/

If you can't log in, first check the following input, settings, and authentication status.

## 1. Check your input and settings

- Extra spaces: check for extra spaces before/after your email address or password
- Case sensitivity: check the letter case of your password (and whether Caps Lock is on)
- Autofill: type your email and password manually instead of relying on an old password saved in your browser

## 2. Check your account status and authentication steps

- Unverified email address: enter the 6-digit verification code sent at sign-up to confirm your registration is complete.
- Multi-factor authentication (MFA) code: if MFA is enabled, enter the 6-digit verification code on the screen that appears after you enter your email and password.
- Temporary lockout from repeated failures (rate limiting): after several incorrect password attempts, a waiting period is enforced for security. Please wait and try again later.

## 3. Reset your password

If you still can't log in after checking the above, or if you don't know your password, reset it on the [password reset page](https://lorel.ai/reset-password). See [I forgot my password](/en/faq/forgot-password/) for the steps.

## Related pages

- [I forgot my password](/en/faq/forgot-password/)
- [Password reset email not received](/en/faq/password-reset-email-not-received/)