# How do I contact support?

> Source: https://docs.lorel.ai/en/faq/contact-support/

This page explains where to go for plan consultations, mid-term cancellation of an annual contract, requests to delete your organization, and how to reach us for these requests.

## Overview

For matters that require individual review, such as consulting on the Enterprise plan, canceling an annual contract before its term ends, or deleting an organization, Lorel.ai handles these through our official contact form.

Note: to cancel a monthly plan (stop future renewal), you can do this yourself from **Organization Settings** > **Billing**: choose **Open billing management**, then use **Cancel renewal** under **Subscription status**.

Contact form: [https://www.jig-saw.com/service/lorelai/contact/](https://www.jig-saw.com/service/lorelai/contact/)

## Common requests

Please use the contact form for requests like the following.

| Request | Description |
| --- | --- |
| Enterprise plan / custom requirements | Moving to the Enterprise plan for large-scale operations, or questions about a custom contract or requirements |
| Canceling an annual contract before its term ends / ending an Enterprise contract | Mid-term cancellation of an annual contract (12-month commitment), or stopping renewal of an Enterprise contract |
| Deleting an organization | Requesting full deletion of an organization at the end of a contract |
| Individual-use accounts | Sales inquiries for users who selected "On my own" during account creation |
| Business adoption / PoC | Consulting on evaluating or operating Lorel.ai within your own systems |

## How to contact us

1. **Open the contact form**

   Open the [Lorel.ai contact form](https://www.jig-saw.com/service/lorelai/contact/).

   You can also reach it directly from links on the **Billing** or **Organization Settings** pages in the app.

2. **Fill in the required fields**

   Enter your company name, department, full name (last name and first name), phone number, and email address, select an inquiry category, and describe your question or request in the inquiry details field, including the name of your organization.

   The contact form is displayed in Japanese. The field labels are 貴社名 (company name), 部署 / 部門 (department), 氏名 (full name, entered as last name and first name), 電話番号 (phone number), メールアドレス (email address), お問い合わせ項目 (inquiry category), and お問い合わせ内容 (inquiry details).

3. **Agree to the privacy notice and submit**

   Review and agree to the privacy notice on the form, then submit.

4. **We'll follow up by email**

   After reviewing your request, our team will typically respond by email within 2-3 business days with guidance or next steps.

## Things to keep in mind

- **Switching your billing cycle**

  We handle billing cycle changes individually through the contact form.

- **Regular cancellation**

  Stopping renewal at the end of your current term (regular cancellation) can be done yourself from **Organization Settings** > **Billing**: choose **Open billing management**, then use **Cancel renewal** under **Subscription status**. You don't need to contact us for this.

- **In-app ticket history**

  Lorel.ai doesn't have a built-in view of past support requests or replies. All updates and responses are sent to the email address you entered in the form.

- **Deleting an organization**

  Organizations can't be deleted immediately from the app. To request full deletion of an organization, please use the contact form.

## Related pages

- [Billing, Payments, and Contract Changes](/en/specifications/billing-overview/): view your current plan, cancel a monthly plan, and check payment history
- [Change Your Contract Plan](/en/specifications/billing-plan-changes/): how to change your plan or contract type (monthly/annual)