# I'm not receiving emails from Lorel.ai

> Source: https://docs.lorel.ai/en/faq/email-not-received/

If you're not receiving emails from Lorel.ai (invitations, password resets, notifications, etc.), first check the following.

## 1. Check your inbox settings

- **Email address**: double-check that the email address on file is correct.
- **Spam/junk and trash folders**: check whether the email was automatically filtered into your spam (junk) folder or moved to your trash folder.
- **Blocked senders / filters**: allow email from Lorel.ai's sending address (`noreply@lorel.ai`) or domain (`lorel.ai`).
- **Mailbox storage**: check whether your mailbox has reached its storage limit.

## 2. Contact us

If you still don't receive the email after checking the above, please contact us via the [contact form](https://www.jig-saw.com/service/lorelai/contact/).

To help us assist you quickly, please include the following in the form:

- 貴社名 (company name)
- 氏名 (your name)
- The email address you registered (or plan to register)
- Details of what happened (for example: "I requested a password reset around [date/time] but never received the email")

## Related pages

- [I forgot my password](/en/faq/forgot-password/)
- [Password reset email not received](/en/faq/password-reset-email-not-received/)
- [I can't log in to Lorel.ai](/en/faq/cannot-login/)
- [How do I contact support?](/en/faq/contact-support/)