# Password reset email not received

> Source: https://docs.lorel.ai/en/faq/password-reset-email-not-received/

If you don't receive the password reset email, first check your account registration status using the steps below.

## 1. Check your account registration status

Go to the [user account registration page](https://lorel.ai/register), enter your email address and password, and click "Create account."

The required action depends on the type of email received from Lorel.ai.

## 2. Respond based on the email you received

### If you received a verification code (account not yet registered)

Your account registration is not yet complete. Enter the 6-digit verification code from the email to finish registering.

- From: `noreply@lorel.ai`
- Subject: Verify your email address - Lorel.ai

### If you received an email saying your account is already registered

Your account registration is already complete.

- From: `noreply@lorel.ai`
- Subject: Someone tried to register with your email - Lorel.ai

If you receive this email but still don't receive the password reset email, please contact us via the [contact form](https://www.jig-saw.com/service/lorelai/contact/).

### If you don't receive either email

Check the following in your inbox.

- Incorrect email address: check for typos or extra spaces before/after the address
- Spam/junk or trash folder: check whether the email was automatically filtered into an unexpected folder
- Domain/sender settings: make sure you allow email from `noreply@lorel.ai`

If the issue persists after trying the above, please contact our support desk via the [contact form](https://www.jig-saw.com/service/lorelai/contact/).

## Related pages

- [I forgot my password](/en/faq/forgot-password/)
- [I can't log in to Lorel.ai](/en/faq/cannot-login/)