Switching Your Payment Method Type and Canceling an Annual Contract via the Contact Form

For organizations billed through AWS Marketplace

Organizations that subscribe through AWS Marketplace are outside the scope of this page. Payment is included in the bill of the subscription AWS account (the AWS account you used to subscribe). For details, see Subscribing Through AWS Marketplace.

You can update your registered credit card details (replace your card) at any time yourself, from “Change card” next to the “Payment card” field in billing management. The change takes effect immediately once you enter the new card details on screen.

To switch your payment method type (from credit card to bank transfer/invoice payment, or vice versa), or if you want to cancel an annual contract through the contact channel, please contact us via the dedicated contact form (https://www.jig-saw.com/service/lorelai/contact/) instead.

• These are not available as on-screen operations.
• For canceling an annual contract via our contact form: once your cancellation request is completed through this contact channel, it enters a scheduled-cancellation state, and your contract ends when your current term expires (the same outcome as the on-screen Cancel Renewal operation). Cancel Renewal is Owner-only — if you only hold the Billing role, or the current Owner is otherwise unavailable to act, use this contact-form route instead.
• For a payment method type change: once we have confirmed your request through this contact channel, it is reflected in the system.

Limitations

• Switching your payment method type (credit card ↔ bank transfer) is not supported as an immediate on-screen operation. Please contact us via the contact form if you need this.
• The contact-form cancellation described on this page produces the same outcome as the on-screen Cancel Renewal operation, which only the organization’s Owner can perform — use this contact-form route when it can’t be done on screen for you (e.g. you only hold the Billing role).
• Changing your plan (Starter / Standard) or contract type (monthly ↔ annual) is out of scope for this page. You can apply for these from the billing management screen (see Change Your Contract Plan).
• Updating your credit card details itself (card number, expiration date, etc.) is not subject to this limitation — it is available directly from the billing management screen.