Specifications
Specifications for Lorel.ai's features, contracts, and billing.
Billing & Contract Management
Subscribing Through AWS MarketplaceExplains how this differs from subscribing directly, how registration works, billing and payments, checking usage, the initial free credit, and what happens after you cancel, for organizations that subscribe through AWS Marketplace.Check Your InvoicesYou can check and download issued invoices from the "Invoices" list at the bottom of the screen.Check Your Usage and Credit BalanceYou can check the current cumulative usage and cost breakdown for items subject to usage-based billing.Set Up Cost AlertsCost alerts are a feature that sends an email notification when usage-based additional charges (after free tier discounts) exceed a threshold you set.Contract Status, Billing Information, and Payment Method ManagementExplains checking your contract status, managing your billing information, and the billing/payment cycle and contract change rules.Change Your Contract PlanYou can request a change to your contract plan (Starter / Standard) or contract type (monthly / annual) from the billing management screen.Switching Your Payment Method Type and Canceling an Annual Contract via the Contact FormYou can update your credit card details directly from the billing management screen. To switch your payment method type (credit card ↔ bank transfer) or to cancel an annual contract when it can't be done on screen, contact us via the dedicated contact form.Restrictions When Payment Is DelayedIf you have an unpaid invoice past its due date, staged usage restrictions are applied across all projects in your organization.Cancel RenewalExplains the procedure to stop future renewals so that your use of the service ends when your contract term expires.
Security and Reliability
Security OverviewExplains how Lorel.ai encrypts data in transit and at rest, keeps AI features safe with guardrails, automatically masks sensitive information, and protects the platform as a whole.Data HandlingThe data categories Lorel.ai handles, their retention periods, the automatic deletion rules, and how your data is handled after your contract ends.