Custom AI agents are now available

2026-08-12

In addition to the built-in root-cause analysis agent, you can now create custom AI agents — give each one its own name, analysis instructions (prompt), and scope of reference data.

  • Agents can use information from AWS environments connected via Access, with read-only access, as part of their analysis
  • If you specify when a Runbook should be run, the agent can propose one after analysis, and the Runbook runs once you approve it
  • You can set a rate limit on how many times an agent runs
  • You can run a “test execution” before going live, with no side effects (test execution limits vary by plan)

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