I can't log in to Lorel.ai
2026-09-17
If you can’t log in, first check the following input, settings, and authentication status.
1. Check your input and settings
- Extra spaces: check for extra spaces before/after your email address or password
- Case sensitivity: check the letter case of your password (and whether Caps Lock is on)
- Autofill: type your email and password manually instead of relying on an old password saved in your browser
2. Check your account status and authentication steps
- Unverified email address: enter the 6-digit verification code sent at sign-up to confirm your registration is complete.
- Multi-factor authentication (MFA) code: if MFA is enabled, enter the 6-digit verification code on the screen that appears after you enter your email and password.
- Temporary lockout from repeated failures (rate limiting): after several incorrect password attempts, a waiting period is enforced for security. Please wait and try again later.
3. Reset your password
If you still can’t log in after checking the above, or if you don’t know your password, reset it on the password reset page. See I forgot my password for the steps.