Password reset email not received
2026-09-17
If you don’t receive the password reset email, first check your account registration status using the steps below.
1. Check your account registration status
Go to the user account registration page, enter your email address and password, and click “Create account.”
The required action depends on the type of email received from Lorel.ai.
2. Respond based on the email you received
If you received a verification code (account not yet registered)
Your account registration is not yet complete. Enter the 6-digit verification code from the email to finish registering.
- From:
noreply@lorel.ai - Subject: Verify your email address - Lorel.ai
If you received an email saying your account is already registered
Your account registration is already complete.
- From:
noreply@lorel.ai - Subject: Someone tried to register with your email - Lorel.ai
If you receive this email but still don’t receive the password reset email, please contact us via the contact form.
If you don’t receive either email
Check the following in your inbox.
- Incorrect email address: check for typos or extra spaces before/after the address
- Spam/junk or trash folder: check whether the email was automatically filtered into an unexpected folder
- Domain/sender settings: make sure you allow email from
noreply@lorel.ai
If the issue persists after trying the above, please contact our support desk via the contact form.