Lorel.aiDocs
English

I'm not receiving emails from Lorel.ai

2026-09-28

If you’re not receiving emails from Lorel.ai (invitations, password resets, notifications, etc.), first check the following.

1. Check your inbox settings

  • Email address: double-check that the email address on file is correct.
  • Spam/junk and trash folders: check whether the email was automatically filtered into your spam (junk) folder or moved to your trash folder.
  • Blocked senders / filters: allow email from Lorel.ai’s sending address (noreply@lorel.ai) or domain (lorel.ai).
  • Mailbox storage: check whether your mailbox has reached its storage limit.

2. Contact us

If you still don’t receive the email after checking the above, please contact us via the contact form.

To help us assist you quickly, please include the following in the form:

  • 貴社名 (company name)
  • 氏名 (your name)
  • The email address you registered (or plan to register)
  • Details of what happened (for example: “I requested a password reset around [date/time] but never received the email”)